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Plumber Support Manager Profile: Russell “Rusty” Scaggs

April 15, 2021
plumber support rusty scaggs

I grew up in Northern Kentucky and when you think of Kentucky, what is the first thing you think of? Horses! Yes, my family raised and showed quarter horses. I was riding horses before I could even walk. Growing up on a horse farm, we didn’t call in tradesmen; we just learned to do the work ourselves – electrical, mechanical, carpentry, plumbing, machinery, all of it!

As a young adult, I joined the U.S.

How a Water Heater Booster Can Increase Your Hot Water Output

March 19, 2021
water heater booster

Blog post by Mike Henry, Rheem® Plumber Support Technical Trainer and Master Plumber

There are some ways to get more hot water out of an existing water heater without upgrading its size. You can raise the temperature up from the factory setting of 120° to 140° and then add a mixing valve that mixes the overheated water with cold water to make that stored hot water go further. There are some downsides to that option though so I’d recommend a water heater booster in many cases for long-term cost savings and reliability.

How a Mixing Valve Can Get More Out of Your Water Heater

March 19, 2021
mixing valve

Blog post by Mike Henry, Rheem Plumber Support Technical Trainer and Master Plumber

If you have a standard electric or gas tank, there are a number of things we can do to increase the amount of deliverable hot water from the simple to the complex. One of the ways to do that would be to simply increase the set-point of the thermostat so that the water stored in the tank would be hotter and would therefore go farther.

Rheem Message to Plumbers on the Winter Storm Impact

February 25, 2021

Dear Rheem® Plumber,
Our thoughts are with you and your team members who have been impacted by the extreme weather conditions in Texas. We understand the difficult circumstances this has created and share concern for the safety and comfort of all affected.
We know you are working tirelessly to restore the water supply to Texans in need. While you are working the front lines, Rheem is working in parallel with our suppliers to expedite both tankless water heaters as well as replacement parts to the Texas market.

Plumber 2 Plumber: Rheem Training Taught by Master Plumbers

February 9, 2021
someone attending online training

Everyone offers training, but not everyone can say that they have a team of master plumbers who have all formally run plumbing companies. Join Rheem’s master plumbers for weekly instructor-led digital training available online. That’s right, every class is taught by a master plumber.

What’s Different About Plumber 2 Plumber (P2P) Training?

It can be frustrating when it seems like your trainer doesn’t know much beyond what is on the slide in a presentation.

Training Success for Plumbers in 2020 and Beyond

February 4, 2021
Plumber training online on a laptop

What a year! Despite the challenges that 2020 brought, plumbers were still able to get the training they needed. We welcomed over 19,000 attendees whether they participated in in-person training or online training once we had to close our Innovation Learning Centers due to COVID. If you were one of the many plumbers that attended – THANK YOU! We are looking forward to having thousands more this year.

Packed Training Calendar for Plumbers

Plumbers rocked last year and logged in their training hours.

Celebrating Plumbers Who Went the Extra Mile

December 23, 2020
plumber on a call with nascar driver

We know that plumbers complete great feats every day. Each customer and each job is incredibly important and we honor the work that they do on a daily basis. We wanted to find a way to gather some great stories to share that highlight plumbers going the extra mile.

Our Rheem® Full-Throttle Champions each have inspirational stories that go above and beyond in their own way. To celebrate these heroes, each of our Full-Throttle Champions had an opportunity to have a personal video call with NASCAR driver Christopher Bell,

Plumber Support Manager Profile: Joe Ervin

November 18, 2020

Today’s Plumber Support Manager spotlight is Joe Ervin, PSM for the Northeast/Mid-Atlantic Region which includes PA, NJ, DE, MD, DC and VA. Joe is based out of Philadelphia, PA.

Joe grew up in Philadelphia and was in the plumbing industry from an early age, around his family’s plumbing business. He got his start in the industry 40 years ago working for a rep agency before joining the family plumbing business. He later started his own plumbing company,

Plumber Support Manager Profile: Brian Detrich

September 22, 2020

Brian has been doing plumbing work for 29 years including seven years in the U.S. Army. He is the Plumber Support Manager for our southeast region. He joined Rheem to help plumbers learn about products and grow their businesses.

Brian Detrich
Plumber Support Manager
Rheem Region: Southeast
From: Coral Springs, Florida
Specialty Areas: Residential service, light commercial and remodeling

Q: How many years have you been in the industry?

Plumber Support Manager Profile: Brad Davis

August 18, 2020

Brad is the Plumber Support Manager for our mountain region and he’s been in the plumbing industry for 28 years. Last year, he joined Rheem to train plumbers and to help them grow their businesses.

Brad Davis
Plumber Support Manager
Rheem Region: West
From: Denver, Colorado
Specialty Areas: Plumber, boilermaker/steamfitter, commercial service tech

Q: How many years have you been in the industry?

A: 28 years,