Plumber Support Manager Profile: Chris Eppley

I grew up on the Virginia/North Carolina border. As a teenager and young adult, I frequently took advantage of surfing the waves of our local beaches in both Virginia and NE North Carolina aka “The Outer Banks.”
Now, I am the Rheem^® Plumber Support Manager for North Carolina and South Carolina.

Q: Why did you get into plumbing?
A: I decided early on in high school that college was not the route I wanted to pursue. I looked at different options and compared salaries, and I took into account that my grandfather and his father were both plumbers. I decided to move forward with the plumbing trade and have never regretted the decision I made.

Q: What do you like most about being a plumber?
A: The things I enjoyed most about being a plumber are getting to meet new people and solving their plumbing issues. I also love the fact that my office was mobile! I am described as being very sociable and the interaction with customers was very satisfying.

Q: What do you like most about your role at Rheem?
A: Helping our plumbers learn about our water heating products and helping them grow their companies is an amazing opportunity for me. I am always open to helping new small companies figure out how they can best benefit from using our products and services that Rheem offers its partners.

Q: What was your favorite memory of a time you helped your customers?
A: I went to a drain service call, and the home owner was complaining that a bathroom sink would not drain. I pulled a sink trap and found my customer’s engagement ring. This ring was given to her 40 years earlier and her husband had recently passed away. I will never forget when I handed her the ring she immediately hugged me and told me the story of her husband and how the ring was lost 10 years earlier!
Q: What was one of your proudest moments as a plumber?
A: My proudest moment as a plumber was the day I opened up my own plumbing company. I made the decision due to having a wife that worked nights and four kids at home. Being able to work my own desired schedule would be the best fit for our family. I can truly say I was very blessed. My youngest children are now not far from being adults.

How to Contact the Plumber Support Team

Rheem’s Plumber Support Managers are located throughout the country and are here to educate plumbers on Rheem’s products and programs and to help them grow their water heater businesses. If you’d like to be introduced to the Plumber Support Manager in your region, please call 1-866-339-2388.

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