Senior Plumber Support Manager Profile: Mark Loewen

I am a proud Northeasterner born in Dedham, Massachusetts, and I went to Catholic Memorial High School in Boston followed by four years of trade school at Newton North Tech. I am a middle child with six siblings who was raised in a two-bedroom farm home built in 1843 that played a significant role in the history of the town and the nation. I enjoy all outdoor activities all four seasons of the year. I ran a successful plumbing business for 27 years. I am currently the Rheem Senior Plumber Support Manager and have the honor of leading the highest-octane team in the organization. The future is bright, and I am proud to be a part of it.

Q: Why did I get into plumbing?

A: I was 18 years old, and I had just completed my first semester at UMass Boston. I realized that college was not going to be for me. However, I knew that if I was going to quit, I needed a solid back up plan. An opportunity came up to pursue a plumber’s license and the rest is history. I became a plumber in 1986, became a journeyman in 1989 and became a master plumber in 1990.

Q: What do I like most about being a plumber?

A: Job security, immediate gratification, problem solving, independence, working with people and financial security. I like that plumbing is a hands-on job where I can roll up my sleeves and provide a service to help customers.

Q: What do I like most about my role at Rheem?

A: Teamwork, engaging in the field, building relationships both internally and in the field and giving back to a trade that has given so much to me.

Q: What is my favorite memory of a time I helped my customers?

A: Too many to count. My favorite “memories” are always when I have the ability and opportunity to help someone less fortunate. I am most gratified when going the extra mile for my elderly customers who, in some cases, need me the most.

Q: What is my proudest moment as a plumber?

A: Any time that I look around at my family, friends, home and the quality of life that I have lived and provided due to hard work and the plumbing trade, I am a proud plumber. Some of my proudest accomplishments include getting my plumber/gas fitters license, starting up my business, running a successful business during both good and hard times and purchasing of my place of business.

How to Contact the Plumber Support Team

Rheem’s Plumber Support Managers are located throughout the country and are here to educate plumbers on Rheem’s products and programs and to help them grow their water heater businesses. If you’d like to be introduced to the Plumber Support Manager in your region, please call 1-866-339-2388.