Top 5 Livestream Teardown & Training Takeaways

Plumbers joined us for a livestream teardown and training on our Rheem^® ProTerra^® Hybrid Electric Heat Pump Water Heater with new features. We set up our livestream at TE Certified in Kennesaw, Georgia and hosted their team in person and over 100 plumbers online. It was a session to get into the details and answer plumbers’ questions about heat pump water heaters. Tim House, Plumber Support Manager, shared everything.

1. What are the new features?

Top connects and duct-ready design

2. How are regulation changes going to affect water heating?

There are changes coming in 2029 that will push the majority of water heaters to be heat pump

3. What’s inside the cover?

You have to watch the video to see the inside, but we cover a variety of components and serviceable parts

4. What are the top questions plumbers have about the unit?

Questions pertained to air flow, anode rod, recirculation and thermistors

5. How can plumbers service the unit?

Detailed instructions for codes and guidelines with how to identify what needs to be done to keep it running smoothly

Watch the Replay

There is a lot of content in the full video, so catch the replay and you’ll see a lot packed into one session.

For more details, check out the unboxing video.

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